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F.A.Q. Frequently Asked Questions

SHIPPING

What is pre-order shipping?

Pre-orders are on the items that are currently not in stock, but have a future shipping date. They will begin shipping from that date, in the same order as they were placed

Do you ship to hotel addresses?

We ship all orders to the provided address. Please note that we are not responsible for items that are delivered but not received. We recommend notifying the front desk that you are expecting a package.

Can the shipping address be changed?

Please contact us as soon as possible with your Order ID number and we will attempt to stop or cancel your order. If your order has already been shipped out, please contact the shipping company and request a redirect.

Is shipping refundable after the item is returned?

Customers are responsible for all return shipping costs. A refund will be applied to the original form of payment excluding the initial shipping costs.

I’m missing items from my package?

Please take a photo of any evidence of mail theft or tampering along with the shipping label and contact us immediately. We will file a report with DHL/USPS and gladly offer you a refund or replacement of the missing item.

I received the wrong item, what should I do?

We carefully check each order by hand but sometimes errors happen! If you receive the wrong item, please take a photo of the shipping label, item and barcode and contact support. We will provide you with a prepaid return label (PDF file) and exchange the order free of charge.

RETURNS AND EXCHANGE

What is your return policy?

We offer a 30-Day Money Back Guarantee for items returned within 30 days of the original purchase date.

NOTE:  Sale and Promotional Items are not eligible for Returns, Exchanges or Warranties.

How can i return/exchange?

Please email our Support Team with your Order ID number and reason for return. Our team will provode you all the required help.

When will my order be refunded/exchanged?

We will process a refund or exchange once the order has been returned and send you a confirmation email. The original and return shipping costs are non-refundable.

Can I return an item I bought from Amazon?

Only items purchased directly from Elvcases.com are eligible for return. Please contact Amazon customer service for items purchased from our Amazon storefront.

WARRANTY

What is not covered by warranty?

Screen protectors are not covered by warranty once the

protective films have been removed

Normal wear and tear of product use

Misuse, lack of care, mishandling, accident, abuse or other abnormal use

Damage caused by improper or unauthorized repair or maintenance.

ORDER

Where can I find my Order ID number?

Your Order ID number can be found in your order confirmation email. If you are not able to locate this information, please contact us.

How do I track my order?

A tracking number will be emailed to you once your order has been shipped.

How do I cancel my order?

Please contact customer service before 9AM PST with your Order ID number. We are unable to cancel orders that have already been shipped out.

What if I receive a damaged/defective item?

If you don’t receive a perfect item, please take a photo and contact us right away. We will gladly replace your order free of charge!

GENERAL QUESTIONS

Do you have a product review program?

Yes. Please fill this form to complete your request. Review Our Products ( This should be the link to register for review our products )

Do you have Reseller program?

Yes. You can check the given link: (here we will give the link of the reseller program)

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